Refund policy

Refund & Return Policy

Last Updated: October 3, 2026

At 0ur store, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we’ll do our best to make it right.

1. Returns

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, where applicable.
• You must provide your order number and a brief reason for the return.
• Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
  

Please contact us before sending any product back. We will provide return instructions if your request is approved.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

1. Your order number.

2. A description of the issue.

3. Clear photos of the product and packaging.

4. A short video when necessary to demonstrate a defect.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

3. Change of Mind

If you change your mind about a purchase, you may request a return within 7 days of delivery, provided the item is unused and meets our return requirements.

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the customer's responsibility.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank, card issuer, or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a damaged/defective product, or where otherwise required by applicable law.

5. Replacements

Where appropriate, we may send a replacement instead of issuing a refund.

If the replacement item is unavailable, we may offer a refund or another suitable resolution.

6. Lost or Delayed Orders

Delivery times are estimates and may vary because of carriers, customs, weather, holidays, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us so we can investigate with the carrier.

If a package is confirmed as lost in transit, we will work with you to determine an appropriate resolution, subject to the applicable shipping carrier's procedures and applicable law.

7. Incorrect Address

Please check your shipping information carefully before completing your purchase.

If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible.

If the order has already shipped, we may not be able to change the delivery address. Additional shipping or reshipping costs resulting from an incorrect address may be the customer's responsibility.

8. Non-Returnable Items

• Certain products may not be eligible for return, including products that:
• have been used or damaged after delivery;
• are personalized or made specifically for the customer;
• cannot be returned for hygiene or safety reasons; or
• are otherwise excluded under applicable law.

If a product has specific return restrictions, those restrictions will be stated on the relevant product page where applicable.

9. Exchanges

We generally handle exchanges by replacing an eligible damaged, defective, or incorrect item.

For a different product or variant, you may need to return the original item and place a new order.

10. How to Request a Return or Refund

Please contact our customer support team within 7 days of delivery with:

Order Number:

Email Used for the Order:

Reason for Request:

Photos/Videos (if applicable):

We will review your request and provide the next steps.

Customer Support Email: [shreesatyasai477001@gmail.com]

11. Important Notice

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.

If applicable law provides you with additional rights regarding cancellations, returns, refunds, defective products, or consumer guarantees, those rights will continue to apply.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shreesatyasai477001@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shreesatyasai477001@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shreesatyasai477001@gmail.com.

We may update this Refund & Return Policy from time to time. The latest version will always be posted on this page with the applicable "Last Updated" date.